Operating a travel agency has its own pros and cons. It’s rewarding, when travel products are sold, but one needs to have tremendous patience to survive the storms of criticism. If the business is managed personally, just be ready to welcome criticism of the less satisfied customers. In Crystal Travel reviews, you can encounter several criticism, statements for various clients, but each one is handled efficiently.
Prepare and Prevent
One of the best ways to tackle complaints. Do everything in your ability to offer the best and leave no room for complaint. Check the Crystal Travel complaint section and you can see how the complaints and queries are tackled by our experienced travel professionals.
If you’re dealing with customers all by yourself, you have no excuse for not fulfilling the needs of the customer. If you have people or a team under you, make sure a trustful person carries out the jobs, to make sure an optimum service is delivered.
Policies and Agreements
Show visible situations in your holiday agreement. This validates the holiday agreement and protects you and the guests. So, what you have to do is, include a complaint and a refund policy, detailed procedures on how to communicate, mention the time frame and the kind of problem, even in Crystal Travel feedback.
How to handle a complaint
Indulge in a prompt response as soon as possible. Your response to the customer should not get more late than three hours. If possible, the issue should be resolved within 24 hours, with problems as little as possible.
Listen, to the complaint and acknowledge that the client has an issue with the deal. In the course of time, you will come to know that there are endless complaints that pop up, which the traveller faces.
Suppose, you fail to resolve any Crystal Travel complaint, just thank the reviewer or the customer for the feedback and explain them in a friendly manner.
Ways to Make a Refund to the Customer
If a situation arises that stirs up a guest complaint, you need to evaluate the inconvenience that the client faced and figure out if any compensation is needed. Even if the issue brings in an odd situation, we recommend that offer ‘goodwill gesture’.