Kayak founder launches Lola, a novel hybrid travel app that uses AI as well Kayak,as human agents

Lola-travel_app-624x351Paul English, was one of the founders of Kayak, a travel services metasearch engine, that was sold to Priceline group in 2013. Paul English has just launched Lola, a novel approach at intelligent travel assistants, that incorporates machine learning but also uses a small team of human travel agents.

The artificial intelligence component analyses Gmail headers on authentication, and derives information on airline, hotel and travel preferences. There is also a sign up profile that asks a series of questions from the user, aimed at personalisation of the service. All of this information is served to a cluster of human travel agents, who reply to the users in an asynchronous chat based interface.

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