Paul English, was one of the founders of Kayak, a travel services metasearch engine, that was sold to Priceline group in 2013. Paul English has just launched Lola, a novel approach at intelligent travel assistants, that incorporates machine learning but also uses a small team of human travel agents.
The artificial intelligence component analyses Gmail headers on authentication, and derives information on airline, hotel and travel preferences. There is also a sign up profile that asks a series of questions from the user, aimed at personalisation of the service. All of this information is served to a cluster of human travel agents, who reply to the users in an asynchronous chat based interface.
Read More http://tech.firstpost.com/news-analysis/kayak-founder-launches-lola-a-novel-hybrid-travel-app-that-uses-ai-as-well-as-human-agents-315089.html