Every business owner and travel company dreads in customer complaints. No matter how well and efficiently you serve your clients, it takes just one, just one bad comment or experience to bring in a bad situation and repercussions. With all this, with one smart tactic, your company can enhance and win hearts. You can check the live example of it in Crystal Travel Complaints Section
Rectify the Wrong
When you desire to offer an excellent service, many times a good deed goes unnoticed, until and unless someone writes a positive public review. Regarding excellent customer service, a word of mouth is enough, but chances are that any review or feedback that is exposed publicly, are those that give a negative impact. This is every business personnels worst nightmare, but as the old saying goes that when you are attacked with lemons, just make a lemonade. Hence, make a negative thing positive for you.
Know How to Handle It
Eventually, your product or business will receive a negative review, that’s the nature of offering services to clients. Just be prepared to take the highs and the lows. Crystal Travel agents follow and advise that one vital thing one can do, is to relax despite the panic, and approach the situation quite rationally. But do not take a long time to respond and do not just say out anything with an irritated or emotional mindset. Just be well aware of the fact, that serving the customer is vital and crucial. If a bad review is posted, just listen, be calm, be cool, be collected and be helpful.
Learning to Listen
This is the most important thing that, one should be slow to speak and quick to listen. Just know how to listen! One of the best line is – avoid confusing a client’s need with your own, since serving the customer and providing their need is much more important.
When someone chooses you to book products and pays, it should be considered as a ‘trust fund’. The hard-earned cash of the client is offered for something that is being provided. Hence, just pour out your heart and soul to meet their need in the best way you can. So, listen to all their needs and reviews and feedbacks and complaints too. Even when a complaint is made, the customer is relying on you to provide a solution and fix it. It’s a trust that is being built.